1. Who we are

Fetchit app is a mobile platform that enables users (“you”, and “your”) to get items delivered from and to most locations within Malta. The app and the service it provides (“Service”) to connect users like you to Fetchers (as defined in section 2 below) is provided by Fetchit Technologies Limited (“we”, “us” and “our”), company number C79744 whose place of business is No.22 Lascaris Wharf, Valletta, VLT 1921, Malta (email info@getfetchit.com). Please read this Privacy Policy in conjunction with the general Terms and Conditions for using this Service.


2. About this Privacy Policy

We respect your privacy and are committed to protecting your personal information when you use the Service. We provide this privacy policy to describe how we collect and process information when you use the Service on personal computers and mobile devices (such as smartphones and tablets) to access our services or when you contact us about the Service.


IMPORTANT – PLEASE NOTE: We Fetchit technologies Limited are a software company and operate the Service only. We do not provide courier or logistics services. Any such services you book through the Service are provided by a third party courier, vehicle operator or logistics provider you engage via the Service (defined for the purpose of this Privacy Policy as the “Fetcher”).


3. Information we may collect from you and how we use it

We may collect and process the following data via the Service:

Personal Information You Provide to Us: We receive and store any information that you enter on the Service or provide to us in any other way, for example, when you set up an account within the Service or when you contact us about the Service. The types of personal information collected may include your name, email address, date of birth, telephone number, order details, payment details, credit or debit card details, photographic identification and your address. The information you provide us is used for such purposes as:

  • managing and processing your orders, managing your account and provide you with any services you request;
  • processing payment;
  • monitoring and analyzing trends and usage to improve the Service; and / or
  • communicating with you about news and other information in accordance with your communication preferences and to respond to any correspondence you send us.

Your telephone calls to us may be monitored and recorded for quality assurance purposes. You will be told about this in a recorded message before your call is put through to a member of staff.


Personal information that we automatically collect: When you use the Service, we automatically collect information about the device you use to access it and your usage of the app. The information we collect includes, but is not limited to, (where available) the device’s unique device identifier, operating system, browser information and mobile network information, for system administration purposes and to report aggregated, anonymised information to our business partners.


If you log in using a social media service: We will collect the categories of data for which you give us permission when you initially log in with the social media service (which may include details from your profile such as your name, gender and likes).


Location information: When you use one of our location-enabled services, we will need to collect and process information about your actual GPS location (including the latitude, longitude or altitude of your mobile device) and the time the location information was recorded. Some of these services require your personal data for the feature to work and we may associate location data with your device ID and your account information for the duration of your usage.


Log information: when you use the Service, we may automatically collect and store certain information in server logs, including but not limited to internet protocol (IP) addresses, internet service provider (ISP), clickstream data, browser type and language, viewed and exit pages and date or time stamps. We use this information to improve user experience of the Service, to communicate with the Service and to better understand our users’ operating systems, for system administration and to audit the use of the Service. We do not use this data to identify the name, address or other personal details of any individual.


4. Cookies and similar technologies

Your use of the website will constitute acceptance of the then-current Cookie Policy, to include any amendments thereto. Please read this policy carefully to ensure that you understand our views and practices regarding the capture, retention, processing and transfer (where applicable) of your information.


What Is A Cookie, Cookies are text files containing a small amount of information that is downloaded to your device when you visit a website. They are generally used by most websites to improve your online experience and to ensure that relevant content and functions are delivered and used more effectively. Cookies perform a variety functions.

For example, some cookies are downloaded to your device temporarily for the period that you browse a particular website; these cookies might allow you to navigate between pages more efficiently or enable websites to remember the preferences you select. Other cookies can be used to help websites remember you as a returning visitor or ensure the online adverts you receive are more relevant to your specific needs and interests


Do We Use Cookies? Yes, this website uses Google Analytics to help analyse how users use the site. The tool uses “cookies,” to collect information and visitor behaviour information.

The only cookies in use on our site are for Google Analytics. Google Analytics is a web analytics tool that helps website owners understand how visitors engage with their website. Google Analytics customers can view a variety of reports about how visitors interact with their website so that they can improve it.

Like many services, Google Analytics uses first-party cookies to track visitor interactions as in our case, where they are used to collect information about how visitors use our site. We then use the information to compile reports and to help us improve our site.


What Information Do We Collect From Cookies? The information generated by the cookie about your use of the website (including IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity.


We use the information that we gather to evaluate the website’s usage, content, navigability and composition. This statistical analysis allows us to improve our website, to make your internet experience more enjoyable generally and to provide a value-added service.


Set out below is an indicative list of the types of cookies we may use:

Cookie type Purpose More information
Visitor ID Cookie An anonymous identifier used to recognise a visitor across visits. It may be used to identify repeat visits and analyse cross visit behaviour.
Tracking Cookie An account related ID used to recognise customers and maintain your session on site. It may be used to link site usage information with transactional information when analysing and optimising the user experience.
Customisation Cookie Used to customise your experience A unique ID used to recognise you as a returning visitor and customise your experience on our Websites.
Testing Cookies Anonymous cookie used to randomly serve variants of content and to maintain a visitor’s view of that content. It may also be used to record a variants performance in achieving goals such as helping visitors to register.
Analytics Cookies These are used to collect information about how visitors use our Websites. We use the information to compile reports and to help us improve the Websites. The cookies collect information in an anonymous form, including the number of visitors to the Websites, where visitors have come to the Websites from and the pages they visited.
Advertising Cookies These are anonymous identifiers used to serve ads of third parties. The cookies allow us to advertise to you on third party websites.


You can find more information about cookies at:

How To Block Cookies & Google Analytics

If you are using Internet Explorer 9.0 or 10.0:

  1. On your Task Bar, click Tools, then Internet Options;
  2. Click on the Privacy tab;
  3. Click on Advanced;
  4. Check the “Override automatic cookie handling” box and select “block for both first-party and third-party cookies”.

If you are using Google Chrome:

  1. Click the Chrome menu on the right of the browser toolbar;
  2. Select Settings;
  3. Click Show advanced settings;
  4. In the “Privacy” section, click the Content settings button; and
  5. In the “Cookies” section, you can set the cookies settings to block all cookies.

If you are using Safari (OS X):

  1. Choose Safari > Preferences, and then click Privacy;
  2. In the “Block cookies” section, specify if and when Safari should accept cookies from websites. To see an explanation of the options, click the Help button (question mark); and
  3. If you want to see which websites store cookies on your computer, click Details.

You can also opt out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page.


We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

5. Third Party Sites

Some of the services or materials included or accessible through the Services may be delivered or served by third-party companies that may place or recognize cookies, use web beacons (sometimes called “clear gifs”) and other technology to track certain information about your use of the Service. For example, the Service may include certain integrations with third-party social networks and services that help provide us with analytics information about the usage of the Service. In the course of serving certain third-party social network functionality on the Service, some third-party social network operators may place or recognize a unique cookie on your device in order to collect certain information about your use of the Service. This information could be used by the third party’s service to show you ads based on your interests. We do not have access to, nor control over, third-party companies’ use of cookies or other tracking technologies or how they may be used.


6. Sharing your information

We do not rent, sell or share personal information about you with other people or non-affiliated companies except: (i) to provide or improve the products or services you have requested; (ii) when we have your permission; or (iii) under the following circumstances:

  • we may disclose your personal information to our suppliers, subcontractors and business partners (“service providers”) who process your personal information to provide services to us. They do so only under strict contractual arrangements that preserve the confidentiality and security of your personal information in accordance with this privacy policy;
  • we may disclose your personal information to any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party; and
  • we may disclose your personal information to any third party that purchases, or to which we transfer, all or substantially all of our assets and business.


7. International Transfers

As mentioned above, we may share the personal information you provide with our third party service providers for the purposes described in this privacy policy. Some of these service providers may be based in territories that are outside of the European Economic Area that are not governed by European data protection laws. However, where this is the case, we will take measures to ensure that your personal information is protected in accordance with this privacy policy.


8. Security of Your Information

We take the security of your personal information seriously and use appropriate technical and organisational measures to protect your personal information against unauthorized or unlawful processing and against accidental loss, destruction or damage.


9. Your Privacy Choices

If at any time you believe your registered details are incorrect or out of date, including your marketing preferences, you can update them by using the in app options or by contacting us. If you receive marketing communications from us via email, you can opt-out by using the unsubscribe link included in each email we send, or by contacting us at the address below. You can also contact us for access to the personal information we hold about you. If you wish to exercise this right, please contact us using the details provided below.


10. Updates to this Privacy Policy

We may change or update part or all of this privacy policy at any time. Any amendments that impact you will be posted through the Service and you are therefore encouraged to revisit this privacy policy from time to time to keep informed.

This privacy policy was last updated on 01-06-2018.


11. Contact Us

If you have any questions or comments about this privacy policy or privacy matters generally, you can email us at info@getfetchit.com or write to us at No.22 Lascaris Wharf, Valletta, VLT 1921, Malta. You can also use this address if you wish to request a copy of the personal data we hold about you.