1. Who we are
3. Information we may collect from you and how we use it
We may collect and process the following data via the Service:
Personal Information You Provide to Us: We receive and store any information that you enter on the Service or provide to us in any other way, for example, when you set up an account within the Service or when you contact us about the Service. The types of personal information collected may include your name, email address, date of birth, telephone number, order details, payment details, credit or debit card details, photographic identification and your address. The information you provide us is used for such purposes as:
- managing and processing your orders, managing your account and provide you with any services you request;
- processing payment;
- monitoring and analyzing trends and usage to improve the Service; and / or
- communicating with you about news and other information in accordance with your communication preferences and to respond to any correspondence you send us.
Your telephone calls to us may be monitored and recorded for quality assurance purposes. You will be told about this in a recorded message before your call is put through to a member of staff.
Personal information that we automatically collect: When you use the Service, we automatically collect information about the device you use to access it and your usage of the app. The information we collect includes, but is not limited to, (where available) the device’s unique device identifier, operating system, browser information and mobile network information, for system administration purposes and to report aggregated, anonymised information to our business partners.
If you log in using a social media service: We will collect the categories of data for which you give us permission when you initially log in with the social media service (which may include details from your profile such as your name, gender and likes).
Location information: When you use one of our location-enabled services, we will need to collect and process information about your actual GPS location (including the latitude, longitude or altitude of your mobile device) and the time the location information was recorded. Some of these services require your personal data for the feature to work and we may associate location data with your device ID and your account information for the duration of your usage.
Log information: when you use the Service, we may automatically collect and store certain information in server logs, including but not limited to internet protocol (IP) addresses, internet service provider (ISP), clickstream data, browser type and language, viewed and exit pages and date or time stamps. We use this information to improve user experience of the Service, to communicate with the Service and to better understand our users’ operating systems, for system administration and to audit the use of the Service. We do not use this data to identify the name, address or other personal details of any individual.
4. Cookies and similar technologies
What Is A Cookie, Cookies are text files containing a small amount of information that is downloaded to your device when you visit a website. They are generally used by most websites to improve your online experience and to ensure that relevant content and functions are delivered and used more effectively. Cookies perform a variety functions.
For example, some cookies are downloaded to your device temporarily for the period that you browse a particular website; these cookies might allow you to navigate between pages more efficiently or enable websites to remember the preferences you select. Other cookies can be used to help websites remember you as a returning visitor or ensure the online adverts you receive are more relevant to your specific needs and interests
The only cookies in use on our site are for Google Analytics. Google Analytics is a web analytics tool that helps website owners understand how visitors engage with their website. Google Analytics customers can view a variety of reports about how visitors interact with their website so that they can improve it.
Like many services, Google Analytics uses first-party cookies to track visitor interactions as in our case, where they are used to collect information about how visitors use our site. We then use the information to compile reports and to help us improve our site.
What Information Do We Collect From Cookies? The information generated by the cookie about your use of the website (including IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity.
We use the information that we gather to evaluate the website’s usage, content, navigability and composition. This statistical analysis allows us to improve our website, to make your internet experience more enjoyable generally and to provide a value-added service.
Set out below is an indicative list of the types of cookies we may use:
|Cookie type||Purpose||More information|
|Visitor ID Cookie||An anonymous identifier used to recognise a visitor across visits.||It may be used to identify repeat visits and analyse cross visit behaviour.|
|Tracking Cookie||An account related ID used to recognise customers and maintain your session on site.||It may be used to link site usage information with transactional information when analysing and optimising the user experience.|
|Customisation Cookie||Used to customise your experience||A unique ID used to recognise you as a returning visitor and customise your experience on our Websites.|
|Testing Cookies||Anonymous cookie used to randomly serve variants of content and to maintain a visitor’s view of that content.||It may also be used to record a variants performance in achieving goals such as helping visitors to register.|
|Analytics Cookies||These are used to collect information about how visitors use our Websites. We use the information to compile reports and to help us improve the Websites.||The cookies collect information in an anonymous form, including the number of visitors to the Websites, where visitors have come to the Websites from and the pages they visited.|
|Advertising Cookies||These are anonymous identifiers used to serve ads of third parties.||The cookies allow us to advertise to you on third party websites.|
You can find more information about cookies at:
How To Block Cookies & Google Analytics
If you are using Internet Explorer 9.0 or 10.0:
- On your Task Bar, click Tools, then Internet Options;
- Click on the Privacy tab;
- Click on Advanced;
- Check the “Override automatic cookie handling” box and select “block for both first-party and third-party cookies”.
If you are using Google Chrome:
- Click the Chrome menu on the right of the browser toolbar;
- Select Settings;
- Click Show advanced settings;
- In the “Privacy” section, click the Content settings button; and
- In the “Cookies” section, you can set the cookies settings to block all cookies.
If you are using Safari (OS X):
- Choose Safari > Preferences, and then click Privacy;
- In the “Block cookies” section, specify if and when Safari should accept cookies from websites. To see an explanation of the options, click the Help button (question mark); and
- If you want to see which websites store cookies on your computer, click Details.
You can also opt out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page.
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
5. Third Party Sites
6. Sharing your information
We do not rent, sell or share personal information about you with other people or non-affiliated companies except: (i) to provide or improve the products or services you have requested; (ii) when we have your permission; or (iii) under the following circumstances:
- we may disclose your personal information to any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party; and
- we may disclose your personal information to any third party that purchases, or to which we transfer, all or substantially all of our assets and business.
7. International Transfers
8. Security of Your Information
We take the security of your personal information seriously and use appropriate technical and organisational measures to protect your personal information against unauthorized or unlawful processing and against accidental loss, destruction or damage.
9. Your Privacy Choices
If at any time you believe your registered details are incorrect or out of date, including your marketing preferences, you can update them by using the in app options or by contacting us. If you receive marketing communications from us via email, you can opt-out by using the unsubscribe link included in each email we send, or by contacting us at the address below. You can also contact us for access to the personal information we hold about you. If you wish to exercise this right, please contact us using the details provided below.
11. Contact Us